Information

Cancellation Policy

Cancellation policy for hotel rooms

Flex

Your payment card will be charged shortly after the booking is confirmed. Make free changes to your reservation until 4:00 pm on the day prior to your arrival. If the reservation is cancelled or changed less than 24 hours before arrival date, the first night of the reservation will be charged.

Semiflex

Your payment card will be charged shortly after the booking is confirmed. Make free changes to your reservation up until 7 days prior to your arrival. If the reservation is not cancelled or changed within this timeframe, the first night of the reservation will be charged.

Non Refundable

The payment card will be charged shortly after the booking is confirmed. On this type of reservation there is no possibility to claim a refund of the paid sum upon changes or cancellation of the reservation.

Cancellation policy for apartments and cabins

Flex

Your payment card will be charged shortly after the booking is confirmed. Make free changes to your reservation up until 3 days prior to your arrival. If the reservation is not cancelled or changed within this timeframe, the first night of the reservation will be charged.

Semiflex

Your payment card will be charged shortly after the booking is confirmed. Make free changes to your reservation up until 7 days prior to your arrival. If the reservation is not cancelled or changed within this timeframe, 50% of the reservations total sum will be charged.

Please inform us of any late arrival. If this is not provided, the first night of the reservation will be charged at midnight on the payment card provided, and the remaining nights of the reservation will be cancelled.

Cancellation policy for room packages

Room packages

Your payment card will be charged shortly after the booking is confirmed. Make free changes to your reservation until 4:00 pm on the day prior to your arrival. If the reservation is cancelled or changed less than 24 hours before arrival date, the first night of the reservation and any consumable goods will be charged.